Chargeback & Refund Policy – Terms & Condition
- No claim of chargeback / refund shall be admissible in-case of satisfactory delivery of our product and after receiving feedback as satisfied / very satisfied within 10 days of product delivery.
- Getting the valuable feedback of our customers is very important for us and as a standard operating procedure that we follow after every sale – we always ask our customers to give us a feedback within 10 days after product delivery through email.
- We always strive to deliver our products in perfect condition, and we send out the feedback email on the same date of successful delivery:
a) If you are satisfied and like our products, we look forward to receiving your valuable feedback within 10 days.
b) But if in case there is any discrepancy, please let us know within 10 days by replying to our feedback email
4. Once feedback is given by the user as satisfied / very satisfied, he cannot claim the Chargeback. Also we see many times that there is no reply to our email from the customers side, if there is no reply to our feedback email within 10 days, we shall consider that the customer is satisfied with our product.
5. But we understand that as our products are mechanical clocks, watches, hand made wooden watch winders, there can be normal wear and tear, +/- time difference etc upon usage or when misused by the customers who does not knows how to operate them. These things come under warranty which we provide for 2 years and due to such small issues customer cannot claim a chargeback stating that the product is Damaged, Defective or not as advertised.
6. In case of a valid reason of chargeback communicated to us within 10 days via an email from the customer’s part, we are ready to approve the chargeback according to the below conditions:
1) Customer shall notify us about his issue within 10 days through email and the Customer has to return back our product in order to receive the chargeback / refund. Also, our Return Address is already mentioned on the Shipment Package, which gets delivered to the customer, so he can use that address to send the item back to us. The return address is mentioned on our website too.
2) We will only approve the chargeback after we receive our product back in unused condition with the original packing as we sent it out
3) We cannot return any money or approve any chargeback if we do not get our product back delivered to us
4) We request our customers to send us the courier tracking number of the returning product for the ease of getting the product delivered to us.
5) The cost of the return shipping will be borne by the Customer
6) Upon successfully receiving our product, we will verify the condition and then approve the Chargeback amount after deducting following charges:
a) If the product is Unused and no signs of wear and tear are noticed (Returned in Good Condition) we shall deduct $40 USD as original Shipping fee + 10% Restocking fee and we will refund the balance amount
b) If the product is Used and we notice signs of wear and tear (Returned after using the product) then we shall deduct $40 USD as original shipping fee + 30% Repair & service fee and will refund the balance amount
7. Also, If a customer raises a chargeback, then firstly we will try to resolve the issue by communicating with the customer through email and whatsapp within 2 days of receiving the chargeback email from our payment partner. But if in any case the customer does not respond to our emails or whatsapp messages and is not willing to communicate, then it is deemed that he is trying to get the money back also and also wants to keep the product with him (which might not have any issue – as he is not willing to communicate). In such case we shall not approve any chargeback. As stated above already – we can only approve the Chargeback after we receive our product back.
Thank You.